The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Silk Strands Hair Extensions & Supply and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Silk Strands Hair Extensions & Supply believes that customer conduct violates applicable law or is harmful to the interests of Silk Strands Hair Extensions & Supply and its subsidiaries.


  • Privacy Policy
  • Silk Strands Hair Extensions & Supply use of personal information that you may submit to Silk Strands Hair Extensions & Supply through this Web site is governed by the Silk Strands Hair Extensions & Supply Privacy Policy. Conditions of Use, Notices, and Revisions: If you choose to visit Hair Extension and Supply, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the province of Ontario. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the Contact Us link on the side menu, and we will try to resolve it. Our business is very dynamic, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers. Information You Give Us: You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to Hair Extension and Supply. As a result of those actions, you might supply us with such information as your name, address, and phone numbers, and credit card information. Automatic Information: For security purposes Hair Extension and Supply collects and analyzes the Internet protocol (IP) address used to connect your computer to the Internet, and to our website. This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and opens an account, or makes purchases under your name. Shipping: All products are shipped via EXPRESS POST or UPS. Other carriers may be requested by the customer, but special handling charges will be added plus the cost of the shipping. Please use the Contact Us page if you would like more information. International Orders: Because of Customs Regulations in certain countries, we may not be able to ship certain items that may be prohibited for Import. Please check with your Customs Office for further Information. Also, there may be an added handling charge assessed by your Customs Office. Returns: Due to the nature of our products No hair pieces or products may be returned or restocked unless damaged and unusable.Only tools will be Exchanged if malfunction and all exchanges must be in the original condition (including original package) and be accompanied with the original invoice. Exchanges are accepted up to sixty (60) days after invoice date. However, refund amounts and exchanges are subject to the following: Refund Stipulations: shipping and handling fees will be charged. No exchanges will be accepted after sixty (60) days of invoice date. All Clearance Sale Products are Not Exhangeable. Cancellation of Orders by Customers: Orders may be cancelled by the customer ONLY when the order is in the Pending status at no charge. Orders which the customer cancelled prior to 6:00 PM (EST) the same business day in which the order was processed AND and the order status is Processing is subject to a $15 processing fee. ALL Cancellations of Orders by Customers must be by way of telephone to 1-866-851-8826 AND to the E-Commerce Services Department Cancellation of Orders by Hair Extension and Supply: Hair Extension and Supply holds the right to cancel or hold the order until we contact the customer.


  • Return Policy
  • You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Silk Strands Hair Extensions & Supply reserves the right to change its payment procedures at any time without prior notice to you. please note there are no returns on human hair products due to the health and safety regulations. exchanges will be made on faulty products only up to 7 days after purchase once telephone contact has been made 416.341.9909